User Manual & Help

Create your account

Click Register at the top of the home page, enter your name, email and password, and verify your email with the code sent to you.

Choose your role

Buyers use the public site: marketplace, event pages and My Tickets. Staff (cashiers, scanners, managers, admins) sign in and get a role-based dashboard.

Find an event

Use the search bar on the home page or the Events menu to browse by category: concerts, festivals, church events, sports and more.

Get help anytime

Open Help & Guides from the sidebar menu, or contact the MAFORI team from the Help page.

Open the Security Center

From the sidebar, click Security Center. This is your personal security page.

Enable two-factor authentication (2FA)

In the Security Center, use the 2FA setup card to link an authenticator app. Every login will then need a code from your phone.

Verify your phone

Add and verify your phone number so you can recover your account if you lose access.

Review your login history

The Security Center shows your recent logins with device and IP address. If you see a device you do not recognise, change your password immediately.

Trusted devices

Devices you log in from regularly are remembered for 30 days. Unknown devices require extra verification.

Suspicious activity alerts

If the system detects repeated failed attempts on your account, a warning is recorded and the administrators are notified in the weekly security report.

Pick an event

Open an event from the marketplace or home page. Each event page shows prices, venue, date and remaining capacity.

Choose tickets

Select General, VIP or Early Bird tickets and the quantity (a maximum per buyer may apply). Early bird prices only apply before the deadline.

Checkout

Enter your details and pay with a card, EFT, or another method shown at checkout. Some events also include a free sponsor voucher with your ticket.

Receive your ticket

Your ticket is emailed to you with a QR code, and it also appears in My Tickets and your Ticket Wallet.

At the event

Open My Tickets or the wallet on your phone and show the QR code at the gate. Each ticket can only be scanned once.

Create an event

Go to Events and click Create Event. Fill in the name, venue, date, category, prices and capacity.

Design tickets

Open the Ticket Designer to upload a template image or design tickets from scratch. The QR code position is detected automatically.

Publish

Set the event status to Published when you are ready to sell. Use Paused or Hidden to temporarily stop sales.

Track sales

Each event has its own dashboard with live sales, revenue and attendance figures. Completed events are archived automatically.

Reports

Open Reports for sales, attendance, revenue, scanner performance and financial exports.

Register a sponsor

Add sponsors with their logo and details in the Sponsors page.

Design a voucher

Use the Voucher Designer to create a voucher template with the sponsor's branding, value and item image.

Generate vouchers

In Print Vouchers, choose a sponsor and template, set the quantity or import codes from CSV, then generate the PDF. Vouchers print 12 per A4 page by default.

Print in batches

Use the Pending / Printed filter and batch printing to print large batches without duplicates. Already-printed vouchers are marked automatically.

Redeem at the gate

The Voucher Scanner reads the voucher QR code, checks the code against the database, and marks it redeemed so it cannot be used twice.

Payment methods

The checkout shows card, EFT and other methods configured by the administrator in Settings → Payment Methods.

Manual EFT

For bank transfers, upload proof of payment and the finance team verifies it. Your tickets are released once verified.

Invoices

Invoices with VAT are generated automatically for qualifying purchases and are available in the Invoices page.

Payouts

Organizers request payouts from their portal; admins approve them in the Finance portal. MAFORI commission is deducted automatically.

Refunds

Refunds are handled by admins in Refund Management with a full audit trail.

Open the scanner

Sign in with a scanner, manager or admin account and open Gate Scanner (or the Unified Scanner for both tickets and vouchers).

Scan tickets

Point the camera at the QR code, or type the ticket number. Green means valid, red means already used or invalid.

Live counts

The scanner shows live attendance counts so gate staff know how many people have entered.

Offline mode

If the internet drops, scans are stored on the device and synced automatically when the connection returns.

Security Monitor (PIN protected)

Open Security Monitor from the sidebar. It asks for a 6-digit PIN (set it the first time). Only admins and managers can enter.

Watch threats

The dashboard shows failed security events from the last 7 days, currently blocked IP addresses, and suspicious accounts with a wipe option.

Automatic defense

Any IP with 5 or more failed security events in a week is blocked automatically. Accounts with repeated failures are flagged for review.

Weekly report

Every Monday at 07:00 all administrators receive an emailed report of failed logins, blocked IPs, flagged accounts, new users and ticket sales. You can also click "Run Weekly Report Now".

Block or unblock an IP

In the Security Monitor, type an IP address to block it manually, or click the shield icon to lift a block.

Users & roles

Admins manage users, invite staff and assign roles in Settings → Users & Roles. Audit logs record every security event.